Why Choosing the Right Roofer Is So Important

Roofing is one of the most heavily scammed home improvement trades. Storm chasers, unlicensed contractors, and fly-by-night companies have cost homeowners significant sums of money for substandard or incomplete work. Knowing how to properly vet a roofing contractor before signing any agreement is one of the most valuable things a homeowner can do.

Step 1: Verify Licensing and Insurance

Before anything else, confirm that the contractor holds the appropriate licenses for your state or municipality. Requirements vary by location, but at minimum, look for:

  • State contractor's license: Check your state's licensing board website to verify the license number is active and in good standing.
  • General liability insurance: This protects your property if the crew causes damage during the job.
  • Workers' compensation insurance: This protects you from liability if a worker is injured on your property.

Always ask for certificates of insurance and call the insurance provider directly to confirm they're current — not expired.

Step 2: Check Their Reputation

A contractor's track record speaks volumes. Research them through multiple channels:

  • Check the Better Business Bureau (BBB) for complaints or ratings
  • Search online reviews across multiple platforms
  • Ask the contractor for references from recent local jobs and actually call them
  • Look for manufacturer certifications (e.g., GAF Master Elite, CertainTeed SELECT ShingleMaster) — these indicate formal training and accountability

Step 3: Get Multiple Written Estimates

Get at least three written estimates for the same scope of work. A detailed estimate should include:

  1. Material type, brand, and specifications
  2. Scope of work (tear-off of old roofing, number of layers, decking inspection)
  3. Labor costs broken out separately
  4. Timeline for project completion
  5. Warranty terms for both materials and workmanship

Be wary of estimates that are significantly lower than the others — this often signals shortcuts in materials or labor.

Step 4: Understand the Contract

Never start work without a signed written contract. It should clearly state:

  • The full project scope and materials to be used
  • Start date and estimated completion date
  • Payment schedule (avoid contractors who demand full payment upfront)
  • How changes to the scope will be handled and priced
  • Warranty details and what voids them

Red Flags to Watch Out For

Walk away from any contractor who:

  • Knocks on your door unsolicited after a storm ("storm chasers")
  • Pressures you to sign immediately or claims the deal expires today
  • Asks for full payment upfront before any work begins
  • Cannot provide proof of license or insurance
  • Has no local address or verifiable business history
  • Offers to waive your insurance deductible — this is often insurance fraud

Questions to Ask Before Hiring

  • How long have you been in business locally?
  • Will you be using subcontractors, and are they also insured?
  • Who is responsible for pulling permits?
  • What does your workmanship warranty cover and for how long?
  • How do you handle unexpected issues like rotted decking?

Final Advice

A legitimate roofing contractor will never rush you or refuse to answer these questions. Take your time, do your research, and trust your instincts. The right contractor will make the entire process transparent and stress-free.